Refund & Return Policy

7-Day Returns

Most items can be returned within 7 days of delivery for a full refund. Items must be unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, certain items — such as perishables, innerwear, and customised products — are not eligible for return. This is indicated on the product page.

How to Return

Raise a return request from your order history or by contacting support. Our logistics partner will arrange pickup where available; otherwise we will guide you on shipping the item back.

Refund Timelines

Refunds are initiated once the returned item passes quality check. UPI and card refunds typically reflect within 3–5 business days; COD orders are refunded to your bank account.

Damaged or Wrong Items

Received a damaged, defective, or incorrect item? Contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

Need Help?

Write to support.citibazar@gmail.com with your order ID and our support team will assist you.